Enterprise Content Management Market To Expand By 2023
Enterprise content management (ECM) enables organizations to store, share, archive, and structure the content. ECM allows organizations to access data/content from a centralized repository via multiple platforms and distribute the data to users whenever required. ECM encompasses wide range of tools that include workflow process management, digital asset management, document management, digital rights management, records management, web content management. ECM reduces the workload of different departments of an organization in maintaining and processing the complex workflow, thus ensuring increased operational efficiency and better customer experience. Furthermore, securing the stored content and integration of content with business intelligence and business analytics applications are other features that have attracted organizations to consider the ECM solutions in recent years. The stringent compliance requirements mandated by governments in many countries has created a necessity to maintain all the important documents for internal and external audits. ECM has generated a cost effective management solution to keep track of all these necessary documents and facilitate the auditing processes.
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The exponential rise
in digital content with the proliferation of online marketing and
online customer relationship has created the need for highly
efficient tools for data management. This is one of the major factors
driving the growth of ECM market. Furthermore, the continuous growth
of e-commerce is increasing the need for portals to create meaningful
content to target their customers in a short time. ECM best fits to
the needs of portals for creating and sharing the structured content
online, enabling online portals to reach their target audience in
minimum possible time. E-commerce has thus generated tremendous
demand for ECM to manage, create, store, and distribute digital
content via online channels. The cloud-based solutions have gained
traction from organizations to deploy ECM solutions over cloud,
considering the benefits of reduced overhead costs of dedicated IT
teams for maintaining the ECM solutions.
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Even though ECM
solutions have seen high level adoption by large scale enterprises,
the implementation is comparatively low in small and medium
enterprises (SMEs), owing to high initial costs of implementation and
lack of knowledge to implement the right solution for their specific
needs. Tapping the potential opportunities at SMEs and capitalizing
on rapidly growing popularity of cloud integration is expected to be
beneficial for vendors in coming years. Moreover, there is an
untapped market opportunities in developing countries, which pose
high growth prospects for ECM due to industrial evolution and rise in
IT sector in these regions.
ECM is predominant
in mature markets such as North America and Europe, owing to fast
adoption of technology in the regions and organization’s preference
for optimal workflow. The ECM solutions cater to the demands from
various industry verticals that include healthcare, manufacturing,
media and entertainment, IT and telecom, retail, banking insurance
and finance, hospitality. ECM solutions can be deployed on-premise or
cloud-based, depending on the organization’s needs and preference.
The competitive
landscape is highly intense in ECM market with number of big players
targeting the market needs for organized and automated services to
manage their workflow and valuable content. While many new players
have entered the market with low cost solutions for SMEs in recent
years. Key players operating in the market include Microsoft
Corporation, OpenText Corporation, HP Autonomy, Oracle Corporation,
Xerox Corporation, Alfresco Software, Inc., Hyland Software, Inc.,
Lexmark International, Inc., M-Files Inc., SpringCM.
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